Activities – Please contact the reception for information on local tourist activities and reservations.
Adapters and transformers – Please contact the Reception whetever necessary.
Air conditioning – The remote control in your room allows you to select the temperature. For proper air conditioner function and enegy efficiency, windows should be keptclosed. In case of any doubt, please contact the reception. Dial nº9
Airport transportation – Must be booked in advance. Please contact the reception for further information.
Amenities – Bathroom – At your disposal: shampoo, bath gel, soap, shower cap, body lotion, makeup removing disks, shoe cleaning sponge.
Amenities – Office – At your disposal: pencil, paper sheets and an envelop in the Directory briefcase.
Amenities on request – Please contact the Reception, dial nº9.
Animals – No animals are allowed in the hotel except for guide dogs accompanying visually impaired guests.
Audiovisual Material – For using any of the audiovisual equipment available, please contact the reception. Extra costs will be applied.
Baby high chair – meals – At your disposal at the “Mensagem” restaurant.
Baggage – Bellshop service available upon request. Please, contact the reception. Dial nº9
Bar – Service time: 12:00 p.m. – 00:00 a.m.
Blog – Discover more about Fernando Pessoa and suggestions of what to visit in the beautiful city of Lisbon here.
Boarding passes, vouchers and tickets – Free of charge printing service available at the reception (black).
Book loan service – Please contact the reception.
It is necessary to fill out a form at the reception in order to register the loan.
Breakfast – Breakfast is served in the “Mensagem” restaurant, located on the fifth floor.
Service time: Monday to Friday: 07:30 a.m. to 10:30 a.m.; Weekend: 07:30 a.m. to 11:00 a.m. À-La-Carte Breakfast is also served in the room, subject to the payment of a service fee of 10€. Please dial nº 8.
Car rental – For information about rates and/or to request a rental, please contact the reception.
Check-in – Check-in from 4:00 p.m. It can be done before, subject to availability and/or presentation of an extra cost.
Check-out – Check-out time must be realized no later than noon. After that time the hotel reserves the right to charge the equivalent of a daily room rate. If you wish a late check-out you must contact the reception in order to request authorization to do so, subject to the hotel’s availability. We kindly ask all our guests to comply with the check-out schedule set by the hotel.
Children – Meals – The hotel provides, whenever you need, the preparation or heating of children’s meals. You can also request hot water or sterilization of objects or children’s utensils. Please dial nº 9.
Closed vídeo surveillance system – The hotel has a closed circuit vídeo surveillance system in public áreas, equipped with data protection. This system is a complementary security measure to prevent intrusions in the facilities.
Complaints Book – We have a complaints book at your disposal at the reception.
Compliments and Poems Book “I have in me all the dreams of the world – Fernando Pessoa” – We have a Compliments and Poems Book at your disposal at the Library (floor 0).
Cradles – Cradle available on request and subject to availability. Please contact the reception.
Credit Card – The following Credit cards are accepted in this hotel unit: Master Card, Visa.
Delivery messages service – Service available of acceptance and delivery of messages. Please contact the reception.
Documents scanning – Available service at the reception.
Email – If you want to access your email, please contact the reception. Please dial nº 9.
Emergency – Emergency line – 112. Dial 0 before in order to obtain an exterior line.
Environmental policy – “A small gesture makes the difference”
Help us to rationalize natural resources. If you intend to reuse the towels, leave them on their tracks. The hotel and the environment will thank you.
External services – Please contact our Reception for information regarding:
- Church services and schedules
- Municipal services
- Health services
- Beauty services
- Transportation services
- Sports activities
- Cultural activities
Extra bed – Contact the reception in case you need an extra bed in the room. Subject to availability and extra cost.
Fernando Pessoa – theme on which the hotel is inspired. Find out more about Pessoa & Lisbon on our blog.
Fire – In your room and hallways there are floor maps. Our fire alarm is tested monthly. In case of emergency, please contact the reception immediately: dial 9.
Fire alarm – All rooms are equipped with highly sensitive smoke detectors. The alarm system will be activated in case of excess of smoke in the room.
All exits are marked with proper light signs.
In case of fire never use the lifts, follow the emergency signs, take your personal documents and room key with you. The meeting point, in case of an emergency situation, is outside, next to the hotel entrance.
First aid – A first aid kit is available at the reception.
Flowers – At the reception you may request information on local flower shops and/or have flowers delivered to the hotel by request.
Form suggestions/comments – For the purpose of improving our services, we ask that you answer our satisfaction questionnaire that will be sent to the email indicated in the reservation.
Garage – The hotel has indoor parking. We are not responsible for any damage on vehicles or for any disorderly conduct by the users of this place. Subject to availability and extra cost. Please contact the reception. Dial nº 9.
General safe – The hotel has a general safe at the reception.
Hairdresser – Our reception can provide some local salons as reference.
Hangers – If you need more hangers, please contact the reception. Dial nº9.
Housekeeping – Our housekeeping service begins at 09:00 a.m until 05:30 p.m. The rooms which are scheduled to be occupied are cleaned and tidied. Room maintenance is done daily.
Ice – Please contact the bar. Dial phone nº 8.
Internet – Free wireless networking available in all rooms and common áreas. We are not responsible for temporary service failures. According to the current legislation we inform that the accesses made in this connection are recorded in our database system.
Iron and Ironing board – Please contact the reception. Dial nº 9.
Key cards – The key card is given on arrival and identifies you as a hotel guest.
You should carry it with you and present it when requested by the hotel staff. Outside the hotel it is only presented if absolutely necessary.
Laundry – Fill out the online form or the one available in the room and use the existing laundry bags in the room. Regulation and price list are in the room and on the online form. For clothes received no later than 9:00 a.m. will be delivered until 09:00 pm; received after 9:00 a.m. will be delivered the following day until 09:00 pm. Service available except on weekends and national holidays.
Library – Located on floor 0.
Lift – Children are not allowed to use lifts without adult supervision.
NEVER use lifts in case of fire.
Light bulbs – The hotel has invested in saving electricity and environment protection by using LED’s in all áreas. In case of malfunction, please contact the reception.
Lost and found – In case any object is found inside the room after check-out you will be contacted in order to confirm the shipping address. Shipping fees are charged upon reception.
Luggage storage– If you need to store your luggage after check-out, please contact the reception.
Mail – If you wish to send mail please contact the reception.
Malfunctions – In case of technical problems in the room, please contact the reception. Dial nº 9.
Maps – Lisbon city maps are available at the reception.
Medical attention – Our reception can provide information on places of reference (health centres, hospitals) or require the presence of a doctor in the hotel.
For more serious situation, please request the ambulatory service.
Meeting Rooms – The hotel has three meeting rooms:
- Bernardo Soares Room with capacity until 45 persons
- Álvaro de Campos Room with capacity until 30 persons
- Ricardo Reis room with capacity until 8 persons
In order to make any meeting room’ s requests, please send an email to firstname.lastname@example.org
Mini Bar – Available in every room.
Newspapers and magazines on request – Newspapers and magazines are available at the Restaurant. If you wish a specific newspaper, magazine, etc, please contact the reception in order to place your order. Fee: Eur: 5.00 + price of newspaper/magazine.
Pharmacy – Please contact the reception for information regarding the closest pharmacy on duty.
Photocopies – Service provided at the reception. Price per unit: € 0.25 (black/white); €0.50 (colour).
Pillows, sheets, blankets – If pillows, sheets or blankets are needed, please contact the reception. Please dial nº9
Please clean the room – Information that tells the cleaning staff that the room is vacant and you would like it to be cleaned as soon as possible.
Power supply – 220-230v in all outlets.
Print service – Available on request at the reception.
Reception –The reception is open 24 hours daily. Dial nº 9.
Reservations – Please make your reservation through the following contacts: Telephone: +351 210 437 810 / Email: email@example.com
Restaurant “Mensagem” – Open daily. Opening hours: from 12:o0 p.m. to 06:o0p.m. (snacks) and 06:30p.m. to 22:30 p.m. See our menu here Reservations: please contact the reception or use our form.
Rooftop – The hotel has two roofops. For events, please send an email to firstname.lastname@example.org
Room rate per night – Please consult our website. We guarantee the best rates for reservations made directly with the hotel.
Room service – Serviço available from 6.30 p.m. to 10:30 p.m. Please dial nº8. Room Service is charged: Eur. 10.00. See menu here.
Safe – We advise our guests to use the safe in their room, which is available free of charge. The code for opening/closing the safe is set up by each guest. If you need help, please contact the reception by dialing nº 9. The hotel is not responsible for any valuables left in safes, rooms or public areas.
Safety – Ensure that the door is locked when you leave the room. To enter or leave the hotel use the main entrance. If you notice something odd/suspicious, please inform the reception.
Schedules – All transport and cultural or sports activities schedules will be provided by our reception on request.
Secretariat service – Secretariat service available on request. Please contact the reception.
Shoe shine – Place your shoes in the laundry bag found in your closet and leave it at the reception until 6:00 p.m. Your shoes will be delivered the following day after 08:30 a.m.
Shopping – Our reception can provide information on local shops as reference.
Smoking – According to the current legislation nº37/2007 of August the 14th, it is forbidden to smoke inside the hotel. Violation will be fined up to € 750.00.
SPA – The hotel offers SPA with indoor pool, Turkish bath, sauna, gym and two treatment and massages rooms. Opening hours: daily from 10:00 a.m. to 08:00 p.m. with exception of gym (07:30 a.m. to 08:00 p.m.) Closing period: 01:30 pm to 03.00 pm. See our menu and SPA Functioning standards here. It is mandatory to use a swimming cap in the tranquility pool. For massage or treatments reservations, please contact the reception, use our form or the dial nº7, SPA.
Sports – Please contact our Reception for information and reservations.
Standards of conduct – Behavior –The hotel reserves the right to prevent guests from remaining in the unit when they show signs of violent behavior or misconduct.
Standards of conduct – Children – The unit is for everyone and we kindly ask that guests accompanied by children ensure that they do not cause any disturbances that may be inconvenient to other guests.
Standards of conduct – Morality – This hotel unit requests that all guests a pleasant conduct, of respect for others, not promoting noises in the hallways during the night period.
Sustainability – In order to be more environmentally efficient, we have adopted several measures that, in addition to investments, constitute changes in attitudes by raising the awareness of our team, partners and guests.
The hotel prioritizes a network of local partners, as a matter of sustainability and local responsibility.
Taxi – To request or book a táxi, please contact the reception.
- To call the reception, please dial nº 9 from the room’s telephone.
- To call another room, please dial nº2, followed by the number of the room.
- To make na external connection, please dial nº 0 for direct line and then the telefone number
- To call an international number, please dial:
- 0 +00 + country code + telephone number
The hotel phone number is +351 210 437 810.
Tea and coffee – Tea and Coffee available at your room. This service is free of charge.
Television – All rooms are equipped with cable TV.
Tour – Fernando Pessoa’s Lisbon – A tour free of charge for all guests that desire to know more about Lisboa and Fernando Pessoa. Available every Friday at. 11:30 a.m. 48 hours Registration is mandatory before the walking tour occurs. Please contact the reception.
Tourist informations – Informations at the reception.
Tours / Restaurants – If you wish to book a tour or to make a reservation in a restaurant, please contact the reception.
Translation service – Service of translation available on request. Please contact the reception.
Transportation service – Hotel private transport available with prior reservation. Please contact reception.
Umbrellas – Available at the reception. Subject to availability.
Wake up service – If you wish to use the wake up service, please dial nº 9 on your room telefone and inform the time.
Water – The piped water is drinkable, nevertheless, to drink, we advise bottled water. A bottle of mineral water is provided free of charge.