12% off services booked during the stay
12% discount on accommodation services booked online
Art and Soul Guest Club
Immediate discount on booking
Free online membership
Many advantages from Porto to Évora!
Exclusive offers
Everything you need to know about our Loyalty Program: Art and Soul Guest Club.
The Art and Soul Group offers a Loyalty Program so that our customers can enjoy a set of benefits and advantages before and during their stay in the following units:
How to join
Immediate and free membership
Membership is done at the same time as booking a stay at any of our hotels.
1. Nature and Ownership
1.1. The ART AND SOUL Guest Club, hereinafter also referred to as the Program or the acronym AaSGC, is the ART AND SOUL GROUP loyalty program through which benefits are granted to the customers of its hotel units in Portugal, namely the units indicated on the website artsoulgroup.com as participants in the loyalty program and operating under the brands “LISBOA PESSOA HOTEL”, “PORTO A.S. 1829 HOTEL”, “ÉVORA OLIVE HOTEL”.
1.2. It is up to the ART AND SOUL GROUP to define the hotel units to be included in this Program from among the universe of those referred to in No. 1.1., being able to change, at any time, the list of hotel units covered by the Program.
1.3. Individuals over 18 years of age can participate in the AaSGC, who will be given a promotional code, and it is not possible to assign more than one code per participant.
1.4. The Program participation code is personal and non-transferable, and cannot be transferred to a third party, in any capacity, and must be indicated to the ART AND SOUL GROUP hotel units, whenever the participant wants to enjoy the respective benefits.
2. How to join or access the benefits
- On the website click on the book button
- Choose the hotel or if you are already in the hotel you want, choose your preferred dates, number of persons and check availability
- Guest club rates say Club rate and are colour coded
- Choose your room type and rate with or without breakfast
- When entering the number of rooms, a pop up appears asking if you are already a member of the Art and Soul guest club
- If you are already a member, just login
- If you are not a member, click on book and join and select the rate and room number again and click on book now
- Then there are suggestions for upgrades and/or special offers that you can add to your cart
- With the cart complete, continue and proceed to a form
- Fill in all the fields, select the payment and make the purchase
- Reservation made and ready to discover the world of Art and Soul!
3. Benefits
3.1. – The Program grants participants benefits, in accordance with the promotional communication in force. Its disclosure is made on the artsoulgroup.com website.
3.2. The attribution of ESSENCE level benefits will be automatic, simply by joining the ART AND SOUL guest club online and accepting the AaSGC terms and conditions.
3.3. The attribution of UNIQUE level benefits will be automatic after collecting 30,000 points or after €3,000 has been spent. Points can be collected during a period of 2 years, as long as they are credited to one of the ART AND SOUL GROUP units during a period of 1 year.
3.4. ART AND SOUL GROUP reserves the right to change, with 10 days’ notice on the www.artsoulgroup.com website, the criteria for the attribution of points and other benefits, provided for in the use of points.
3.5. The www.artsoulgroup.com website contains supplementary and up-to-date information about the Program benefits.
3.6. AaSGC Program benefits are only available to AaSGC members who book online at www.artsoulgroup.com, artsoulgroup.com/lisboapessoahotel, artsoulgroup.com/portoas1829hotel and artsoulgroup.com/evoraolivehotel.
3.7. The program benefits are not valid for the normal restaurant menu (Message; Galeria do Largo; Mercearia Eborim), promotions and specific catering actions such as brunches, restaurant weeks, fairs, group meals with more than 10 people and other gastronomic events.
3.8. The conditions for using the discounts and benefits of the loyalty program are as follows:
a) Points earned per € spent on accommodation consumption (direct channels ART AND SOUL Group). The ESSENCE customer earns 10 points per euro spent inclusive of taxes. The purpose of accumulating points is to grant the member a UNIQUE level that will give him access to more advantageous discounts. It is not possible to redeem points or allow points to be exchanged for services or products.
b) Discounts on accommodation: they apply to the marked rates published on the websites (package rates that have other items included do not have access to the AaSGC club rates); AaSGC ESSENCE members will be entitled to a 12% discount on accommodation services booked online and 12% off services booked during the stay; UNIQUE level customers will be entitled to a 15% discount on accommodation services booked online and 12% off services booked during the stay. Each client can enjoy these discounts up to a maximum of 5 rooms, as long as the payment is made by the client and the invoice is issued in his name. In the event that the customer is not a member of AaSGC and chooses not to join the program, the difference of the tariff that would have been originally applied to a non-customer will be charged.
c) 12% SPA discounts for AaSGC
d) Access to exclusive offers: AaSGC customers will occasionally have the right to access promotions in advance. ART AND SOUL Group reserves the right to send offers dedicated to customers with active contact permissions.
e) No restrictions on stay dates except for special packages, festive dates, during which the corresponding discounts will not be allowed.
4. Point obtaining mode
4.1. AaSGC participants will be credited with points related to the consumption they make in terms of accommodation booked during the online reservation, in the establishments indicated and managed directly by the ART AND SOUL GROUP, inclusive of taxes.
4.2. With the exception of the provisions of the previous number, points will not be credited in cases of consumption that refer to the following situations:
- a) Rental of rooms;
- b) Rental of audiovisual equipment;
- c) Services enjoyed in hotel units but provided by third parties);
- d) Consumption of Accommodation and Food and Beverages invoiced to groups related to companies or more than 10 people on the same invoice;
- f) Stay, meal or SPA vouchers;
- g) No-shows or late cancellations;
- h) Reservations with special prices for groups, namely non-public rates;
- i) Consumption of Food and Beverages in hotel restaurants, room service and mini-bar, or special packages.
4.3. The points credited to the participants of the Program will correspond only to the consumptions related to their stays and companions or family members, being expressly prohibited the attribution of points related to stays of other people unrelated to the participant and not reserved by the member of the Art and Soul group.
4.4. Points will be credited to Program participants when they make reservations directly through the websites of the ART AND SOUL GROUP brands.
4.5. Within the scope of the AaSGC, only rounding to the nearest whole number is carried out, if the application of the exchange rate used to convert euros into points results in a number of points with a decimal value.
4.6. Points will only be awarded for a reservation to a single ART AND SOUL Guest Club member, and points cannot be awarded to two different members for the same invoiced amount.
4.7. Any failures identified by the ART AND SOUL GROUP in the attribution of points can be corrected at any time by the ART AND SOUL GROUP, and the Customer does not have the right to use the unused points after due correction.
4.8. Transferring points between members is not allowed.
4.9. The list of units and establishments adhering to the program will be present on the program’s website at www.artsoulgroup.com, and may be changed by the ART AND SOUL GROUP without prior notice.
5. Terms of use of benefits
5.1. It is a condition of making a reservation and using the Program’s benefits to identify participants through login access to the members’ exclusive area.
5.2. The benefits conferred by AaSGC are not compatible or cumulative with those of other ART AND SOUL GROUP Loyalty Programs or promotions / or offers in force, unless otherwise indicated.
5.3. ART AND SOUL GROUP reserves the right to refuse a reservation within the scope of the AaSGC Program in the event that sufficient data are not provided to carry out the same.
5.4. The points balance is visible in the member profile area. Each customer can consult it by logging in with their AaSGC number or email, associated with the membership, plus a password.
5.5. Communications exclusively related to the Program are periodically sent to the customer, namely promotions, offers and other communications equally relevant for the purposes of the AaSGC, in order to keep the customer informed about the offers that they can enjoy.
6. Points validity conditions
6.1. AaSGC points are valid for a period of 2 years from the date of earning and expire on the penultimate day of the expiry month. The ART AND SOUL GROUP informs you of the points to expire only and exclusively in the member profile area.
6.2. Unused points expire 2 years after earning.
6.3. The move from a higher tier to the unique tier occurs after 30,000 points have been raised or after €3,000 have been spent.
6.4. For every 1 euro (€1) (taxes included) consumed in accommodation purchased only through online booking and joining the loyalty program, 10 points will be awarded to Customers.
7. Making a reservation using points
7.1. Participation in the AaSGC does not allow free stays in hotels, using credit points, only higher discounts, such as the UNIQUE level which, after accumulating 30,000 points (equivalent to €3,000) allows you to upgrade from ESSENCE to UNIQUE, 15% discount on accommodation is provided for reservations purchased on the artsoulgroup.com website.
7.2. Once the check-in has been carried out, the reservation cannot be modified, so if the participant in the Program reduces the stay, the number of points corresponding to the days previously booked will be deducted from their credit; in case the client wants to extend the stay, he must make a new reservation with the desired days, simply requesting it at the reception of the hotel where he is staying.
7.3. AaSGC discounts are not applicable to corporate rates.
8. Cancellation and changes to the program
8.1. The ART AND SOUL GROUP reserves the right to cancel or change the conditions of the Program, partially or totally, at any time, committing to make its best efforts to promptly inform Program participants about the content and the effective date of the changes.
8.2. The ART AND SOUL GROUP also reserves the right to create specific rules for this Program, according to the country or other geographic area where it applies.
8.3 ART AND SOUL GROUP will disclose all cancellation or change situations referred to in the previous numbers on the AaSGC website at artsoulgroup.com
8.4. ART AND SOUL GROUP reserves the right to cancel participation in the AaSGC to participants who misuse their credit and benefits.
8.5. In the event that any hotel unit ceases to be part of the scope of this Program, it will no longer be possible to use the points that are credited to participants in the AaSGC, as well as the other benefits inherent to the Program, without the need for prior communication to the participants.
8.6. In case of cessation of participation under the terms of No. 8.4. or cancellation under the terms set out in 8.1. of this clause, the participant loses the right to the points he has accumulated on the respective date, without the right to any compensation.
9. Errors and retroactive claims
9.1. ART AND SOUL GROUP reserves the right to change rates, descriptions or promotional material sent to participants.
9.2. Any claim by a participant in the Program about the use of points or the enjoyment of other benefits must be submitted to the respective hotel, attaching the invoice for the stay or other document supporting the claim.
9.3. The deadline for submitting a claim regarding the credit of points is 6 months, counting from the date of stay, after which the respective right expires.
10. Data privacy and applicable law
10.1. The data collected will be processed by the ART AND SOUL GROUP, which assumes for the present purposes the quality of Responsible for the Processing of Personal Data.
10.2. The personal data of the participants will be processed for the purposes of loyalty and participation in the Program.
10.3. The controller may need to transmit the participant’s personal data under this loyalty program to other ART AND SOUL Group companies, in order to allow the enjoyment of the benefits associated with membership.
10.4. Participants may exercise their rights of access, rectification, elimination, opposition, limitation and portability, by sending an email to dpo@artsoulgroup.com.
10.5. Reading these terms and conditions does not exempt you from reading the Privacy Policy available at www.artsoulgroup.com.
