Activities – Please contact the reception for information on local tourist activities and reservations.
Adapters and transformers – Please contact the Reception whetever necessary.
Air conditioning – The remote control in your room allows you to select the temperature. In order to allow the air conditioner to work, keep the windows closed. In case of any doubt, please contact the reception.
Airport transfer – It is necessary to book in advance, at an extra cost. Please contact reception for more information.
Amenities – bathroom – Shampoo, moisturizing milk, conditioner, shower gel, soap, shower cap, make-up remover pads, shoe cleaning sponge.
Amenities – office – At your disposal: pencil, paper sheets and an envelop in the room.
Amenities – on request – Whenever you need, we have at your disposal: dental kit, sewing kit, shaving kit, cotton swabs. Contact reception.
Animals – No animals are allowed in the hotel except for guide dogs accompanying visually impaired guests.
Araújo & Sobrinho – theme on which the hotel is inspired. Throughout the hotel, the history of Araújo & Sobrinho is clearly present throughout the Porto A.S. 1829 Hotel. Find out more about our history on our blog.
Audiovisual material – For using any of the audiovisual equipment available, please contact the reception.
Baby high chair – meals – At your disposal at the “Galeria do Largo” restaurant.
Baggage – Bellshop service available upon request. Please, contact the reception.
Bar – Service time: 12:00 p.m. – 00:00 a.m.
Bicycle – Service available on request, subject to availability of partner companies and presentation of an extra cost. Please contact reception.
Blog – Discover more about our history and suggestions of what to visit in the beautiful city of Porto here.
Breakfast – Breakfast is served at the Galeria do Largo restaurant.
Opening hours: Week – 7:30 am to 10:30 am; Weekend – 7:30 am to 11:00 am.
Building of national interest – The Hotel is located in a development of national interest, dating from 1829, in the historic center of Porto, a World Heritage Site. Pre-existing buildings were preserved, in an urban rehabilitation area, as well as the estate of the Araújo & Sobrinho family. The location coefficient to be applied to the development is 1.5.
Car rental – For information about rates and/or to request a rental, please contact the reception.
Check-in – Check-in is from 15:00. It can be done before, subject to availability and/or presentation of an extra cost.
Check-out – Check-out must be done no later than 12:00. After that time, the hotel reserves the right to charge the amount equivalent to one night’s stay. If you want a late check-out, you must contact the reception in order to request authorization to do so. It is requested the understanding of all our customers in complying with the departure time.
Children – Meals – The hotel provides, whenever you need, the preparation or heating of children’s meals. You can also request hot water or sterilization of objects or children’s utensils.
Closed vídeo surveillance system – The hotel has a closed circuit vídeo surveillance system in public áreas, equipped with data protection. This system is a complementary security measure to prevent intrusions in the facilities.
Complaints book – We have a complaints book at your disposal at the reception.
Cradles – Cradle available on request and subject to availability. Please contact the reception.
Credit Card – The following Credit cards are accepted in this hotel unit: Master Card, Visa.
Delivery messages service – Service available of acceptance and delivery of messages. Please contact the reception.
Documents scanning – Available service at the reception.
Email – If you want to access your email, please contact the reception.
Emergency – Emergency line – 112. Dial 0 before in order to obtain an exterior line.
Environmental policy – “A small gesture makes the difference”
Help us to rationalize natural resources. If you intend to reuse the towels, leave them on their tracks. The hotel and the environment will thank you.
External services – Please contact our Reception for information regarding:
- Church services and schedules
- Municipal services
- Health services
- Beauty services
- Transportation services
- Sports activities
- Cultural activities
Extra bed – Contact the reception in case you need an extra bed in the room. Subject to availability and extra cost.
Fire – In your room and hallways there are floor maps. Our fire alarm is tested monthly. In case of emergency, please contact the reception immediately: dial 9.
Fire alarm – All rooms are equipped with highly sensitive smoke detectors. The alarm system will be activated in case of excess of smoke in the room.
All exits are marked with proper light signs.
In case of fire never use the lifts, follow the emergency signs, take your personal documents and room key with you. The meeting point, in case of an emergency situation, is outside, next to the hotel entrance.
First aid – A first aid kit is available at the reception.
Form suggestions/comments – For the purpose of improving our services, we ask that you answer our satisfaction questionnaire that will be sent to the email indicated in the reservation.
General safe – The hotel has a general safe at the reception.
Hairdresser – Our reception can provide some local salons as reference.
Hangers – If you need more hangers, please contact the reception.
Housekeeping – Our housekeeping service begins at 09:00 a.m, starting the cleaning and tidying of the rooms with scheduled arrival, and then the rooms are tidied and cleaned in continuity.
If you have indicated “Please Do Not Disturb”, you can ask the reception to leave clean towels in your room.
Ice – Please contact the reception.
Internet – Free wireless networking available in all rooms and common áreas. We are not responsible for temporary service failures. According to the current legislation we inform that the accesses made in this connection are recorded in our database system.
Iron and Ironing board – Please contact the reception.
Key cards – The key card is given on arrival and identifies you as a hotel guest.
You should carry it with you and present it when requested by the hotel staff. Outside the hotel it is only presented if absolutely necessary.
Laundry – Fill out the form online or the available form in the room and use the existing laundry bags in the room. Regulation and price list are in the room.
Service: Except Saturday, sunday and holiday.
For clothes received no later than 9:00 a.m. will be delivered until 9.00 p.m.;
clothes received after 9:00 a.m. will be delivered the following day until 9:00 p.m.
Lift – Children are not allowed to use lifts without adult supervision.
NEVER use lifts in case of fire.
Light bulbs – The hotel has invested in saving electricity and environment protection by using LED’s in all áreas. In case of malfunction, please contact the reception.
Lost and found – In case any object is found inside the room after check-out you will be contacted in order to confirm the shipping address. Shipping fees are charged upon reception.
Luggage storage– If you need to store your luggage after check-out, please contact the reception.
Mail – If you wish to send mail please contact the reception.
Malfunctions – In case of technical problems in the room, please contact the reception. Dial nº 9.
Maps – Porto city maps are available at the reception.
Medical attention – Our reception can provide information on places of reference (health centres, hospitals) or require the presence of a doctor in the hotel.
For more serious situation, please request the ambulatory service.
Minibar – Available in every room.
Newspapers and magazines on request – Newspapers and magazines are available at the Restaurant. If you wish a specific newspaper, magazine, etc, please contact the reception in order to place your order. Fee: Eur: 5.00 + price of newspaper/magazine.
Pharmacy – Please contact the reception for information regarding the closest pharmacy on duty.
Photocopies – Service provided at the reception.
Pillows, sheets, blankets – If pillows, sheets or blankets are needed, please contact the reception.
Please clean the room – Information that tells the cleaning staff that the room is vacant and you would like it to be cleaned as soon as possible.
Power supply – 220-230v in all outlets. In case of failure, a generator will be activated, always allowing the lighting of the hotel areas. In this case, please switch off superfluous appliances so as not to overload the generator
Reception –The reception is open 24 hours daily. Dial nº 9.
Reservations – Please make your reservation through the following contacts: Telephone: : +351 223 402 740 / Email: firstname.lastname@example.org
Restaurant “Galeria do Largo” – Open daily. Opening hours: from 12:30 p.m. to 5:00p.m. and 07:00 p.m. to 11:00 p.m. See our menu here Reservations: please contact the reception or use our form.
Room rate per night – Please consult our website. We guarantee the best rates for reservations made directly with the hotel.
Room service – Service available from 6:30 am to 11:30 am (breakfast); from 11:30 am to 3:30 pm (lunch menu); 3:30 pm to 7:00 pm (afternoon menu) and 19:00pm to 10:30 pm (dinner menu). For lunch and dinner, the menu available is the one in effect at the restaurant. For the afternoon letter, please consult the reception. Please dial nº9. Room service charges a fee of €10/each.
Safe – We advise our guests to use the safe in their room, which is available free of charge. The code for opening/closing the safe is set up by each guest. If you need help, please contact the reception by dialing nº 9. The hotel is not responsible for any valuables left in safes, rooms or public areas.
Safety – Ensure that the door is locked when you leave the room. To enter or leave the hotel use the main entrance. If you notice something odd/suspicious, please inform the reception.
Schedules – All transport and cultural or sports activities schedules will be provided by our reception on request.
Sewing service on request – We offer a simple sewing service, service completed within a maximum of 24 hours after receipt. Please contact our reception for information and service.
Shoe shine – Place your shoes in the laundry bag found in your closet and leave it at the reception until 6:00 p.m. Your shoes will be delivered the following day after 08:30 a.m.
Shopping – Our reception can provide information on local shops as reference.
Smoking – According to the current legislation nº37/2007 of August the 14th, it is forbidden to smoke inside the hotel. Violation will be fined up to € 750.00.
Sports – Please contact our Reception for information and reservations.
Standards of conduct – Behavior –The hotel reserves the right to prevent guests from remaining in the unit when they show signs of violent behavior or misconduct.
Standards of conduct – Children – The unit is for everyone and we kindly ask that guests accompanied by children ensure that they do not cause any disturbances that may be inconvenient to other guests.
Standards of conduct – Morality – This hotel unit requests that all guests a pleasant conduct, of respect for others, not promoting noises in the hallways during the night period.
Sustainability – In order to be more environmentally efficient, we have adopted several measures that, in addition to investments, constitute changes in attitudes by raising the awareness of our team, partners and guests.
The hotel prioritizes a network of local partners, as a matter of sustainability and local responsibility.
Taxi – To request or book a táxi, please contact the reception.
Telephone – To call the reception, please dial nº 9 from the room’s telephone.
To call another room, please dial nº2, followed by the number of the room.
To make an external connection, please dial nº 0 for direct line and then the telefone number
To call an international number, please dial:
0 +00 + country code + telephone number
The hotel phone number is +351 223 402 740.
Tea and coffee – Tea and Coffee available at your room, near the minibar. This service is free of charge.
Television – All rooms are equipped with cable TV.
Tourist informations – Informations at the reception.
Tours / Restaurants – If you wish to book a tour or to make a reservation in a restaurant, please contact the reception.
Transportation service – service available with prior reservation and at a cost. Please contact reception.
Umbrellas – For your comfort, 2 umbrellas are available in the room. For any clarification, please contact reception.
Wake up service – If you wish to use the wake up service, please dial nº 9 on your room telefone and inform the time.
Water – The piped water is drinkable, nevertheless, to drink, we advise bottled water. A bottle of mineral water is provided free of charge.