Here you will find a list of the most frequently asked questions by our customers.
FAQ'S
Questions & Answers
Is the Porto River Soul Hotel a themed hotel?
Yes, the Porto River Soul Hotel is a themed hotel, paying homage to the Douro River and the Rabelo boat that transported Port wine to Gaia.
Learn all about the Rabelo boat, Port Wine, and the Douro River on our blog and social media.
What are the opening hours of Porto River Soul Hotel?
The hotel is open 24 hours a day. You can always contact us through the following channels:
- riversoul@artsoulgroup.com
- WhatsApp through the number +351 914 973 143
- +351 229 765 730
(call to portuguese landline)
What are the check-in times?
Check-in is available from 4:00 PM.
If you arrive before 4:00 PM and your room is not ready, don’t worry!
Our reception will store your luggage in a secure location.
If you need to check in early, please ask us about availability. Extra charges may apply.
What time is check-out?
Check-out must be completed by 12:00 PM.
If you wish to extend your stay or check out late, please contact reception, subject to availability and additional cost.
Where is Porto River Soul Hotel located?
The Porto River Soul Hotel is located at Rua General Torres, 95, Santa Marinha, 4430-108 – Vila Nova de Gaia.
It offers stunning views of the Douro River and Porto, and is very close to the Luiz I Bridge, the Port Wine Cellars, Ribeira, and the Gaia Cable Car.
Does Porto River Soul Hotel have parking?
No, Porto River Soul Hotel does not have parking.
The nearest public parking is Ponte Luíz I, a 2-minute walk from the hotel.
Does the Porto River Soul Hotel have a restaurant?
Yes, Porto River Soul Hotel has a restaurant that currently serves breakfast and snacks only.
The restaurant can be privatized for groups and events.
For more information, please contact the events team: riversoul.reservas@artsoulgroup.com or through the number +351 249 530 700 (call to portuguese landline).
Can I host an event at the hotel?
Yes, you can. We have one meeting room, as well as our restaurant, available for your social or corporate event.
Talk to our team:
riversoul.reservas@artsoulgroup.com
+351 249 530 700
(call to portuguese landline)
Does Porto River Soul Hotel have conference rooms?
The Porto River Soul Hotel has one conference room with natural light.
Talk to our team:
riversoul.reservas@artsoulgroup.com
+351 249 530 700
(call to portuguese landline)
Does Porto River Soul Hotel have a swimming pool?
No, the outdoor swimming pool will disappear in 2026 to make way for a renewed lounge area on the terrace, thus providing better experiences in the outdoor space. A larger area to relax, enjoy a glass of Port Wine, and take in the beautiful views of the Douro River and Porto.
Does Porto River Soul Hotel offer any discounts for guests?
What types of rooms are available at Porto River Soul Hotel?
The Porto River Soul Hotel offers different types of rooms. For more details, please click here.
